55 reviews of AvaTrade are presented here. All reviews represent only their author's opinion, which is not necessarily based on the real facts.
Support sending automated replies. They don’t give good explination for solving some problem. They give quick answer and that’s it?! Problem is not solved.
Thank you for posting your review.
I have already contacted you personally via email. The case was investigated when it happened, and it was concluded that there was no technical issue at the time.
The AvaTrade Team
i warn they are scam .
my name is vahid jazayeri arab and my account number is 6480130 in ava trade broker .
I had buy currency pair EUR TRY 3 lot and my target was 5.5800 .at 2018/07/09 market reached my target ,but they server has been disconnected.They stopped the server for ten minutes. For these ten minutes, the market has reached 40 pips higher than the designated
Target. my positions Has not reached the target for this.The market was at an hour 21:13 to the point I determined to broker time. But they
server was down .The definitive server must be announced by the broker beforehand.This is a violation of the rules.
I officially objected to them, and they did not agree.
Under international law, can Brooker at any time stop the server. And the price is reached At the definitive server time Does not count ??
I Withdraw my money It took exactly 3 weeks to move to Turkey via the Swift transfer
They have a very bad support. They do not respond to emails.
my order numbers : 234576940. 234551788. 234452471
Since March 2017, Because of their Android Application crashed while market is volatile, Im not able to gain control over my trades/ open positions. It crashed the times when your account balance could be possibly wiped out. I sent the application error report the apllication crash automatically generated but still they made my claims invalid. I even asked the Ombudsman about it, I sent all documents and prooofs to Avatrade but they rejected it. To where I live, it will cost more than what was lost to me to sue them. I dont have the resource for it anymore so Im just gonna broadcast to all review sites to warn others to not trade on this SCAM BROKER. Ask yourself, why are they constantly saying they contacted you when its really not? They always use the same reasonings on review sites. Thats a clear common sense. After they wiped out my account, I am able to login back successfully.
CERTIFIED SCAM BROKER: AVATRADE AVAFRAUD
My account: 2161929
As a result of an unprecedented number of new clients, we are currently experiencing a high volume of calls, chats and email requests. Therefore, our reply time during this period is greater than expected.
However, in order for us to help, kindly send your account number & the issue, to: arabicCS@avatrade.com
AvaTrade has been a pioneer of the Crypto CFD trading, and strives to bring the newest and most popular new assets to our loyal client base. As a result, we have seen tremendous client growth for our services. To ensure that our clients continue to receive the best customer care, the following cryptocurrencies will be temporarily deactivated (on MT4), until further notice:
NEO, MONERO, ETHEREUM CLASSIC, DASH, MIOTA
In addition, we will remove all cryptocurrencies from our AvaTradeAct platform.
At that time, any unclosed open position will be liquidated at market rate, and open orders will be cancelled.
uhhhh they closed mulitple of my trades on dash and ETC and now my account doesnt exsist just make 2500$ profit guess that was too much for them and now my account doesnt exsist!! awesome
Dear M. Zaki,
We apologize for that. In order for us to help, kindly send your account number and your claims to firstname.lastname@example.org, we will check your accounts and contact you shortly.
hi, beware of them brokers, especially Bahrain branch, they absolutely not professional and always make delays in orders, i request many times to transfer between my accounts and i called them many time through the day and what i hear is only excesses. first they lied to me about the bonus, till now i did not receive bonus for the last deposits "about 4 weeks". second always they delayed processing my transfer orders because the broker was busy in personal things (i do not care if he burn in hell) and i have records for all calls as a proof... NEVER TRUST THEM.
note: as a proof they closed all XRP orders because its making profit for the clients.
Kindly send to email@example.com your account number and claims and we will get back to you soon.
they dun let you withdraw, they use all kind of reasons to hold the money, even I'm a veriied user
hi, im jay, a trader from avatrade with account numbers 21--929 and 21--744, I experienced serious application malfunction or an app crash, I lost money because the application wont allow me to log in with the specific times when my account could be wiped out, Im not able to modify my opened trades because the app wont allow me to sign in. Then I emailed avatrade about it, they even call me and say I must use Mt4 instead, but when Im claiming for them to give back whats lost to me, they ignored me and I didnt even received specific answers to my questions, I sent them all the app crash reports and the times of events it happened and they olnly said and emailed me a copy of their system logs which I dont trust at all. It shows me im logged in that time it happened, if im really logged in, why cant they answer the appcrash report automatically generated by the app crash? I even envited them to other review sites which allows transparency to both parties but they wont cooperate, They ignored my claim and they even called me uncooperative when in fact I emailed them many times about it and then they are playing innocent as if it didnt happen.
A little after I registered to a demo avatrade account I got a call from my account manager, who explained everything to me and cleared some fears and doubts I had. After 2 weeks I upgraded to a real account, and again the same account manager called and helped me. I am very happy with the service I got from avatrade. The platform and the trade with them was positive so far and even have great profit from my last trade with them
About my complaint of the android app, the app crashes and not able to login, I sent the appcrash report that was automatically generated by the appcrash and asked avatrade about it but they said its INCORRECT, and ask them about explanation but they only rely to their own proofs, they even call me uncooperative when I emailed them hundred times and they said I am spamming them, why would I destroy a broker with all my personal information sent to them as a trader? They still question the proofs I sent but they wont acknowledge, as the other reviews said, They are only happy to guide you deposit, because account managers earn commissions. Beware not to trust avatrade, they said they are regulated, but how about my case, its unregulated to not review what I emailed and explain to a trader what really happened. Do not trust Avatrade, some websites will tell they are great, because they earn commission.
I lost balance due to margin call, how am I gonna place limits/ stop if the APP crashes? I sent the app crash report and the times are identical to the system logs which says Im logged in, so clearly a technical error / Bug, I requested for reimburse but I,m still waiting, If they do reimburse, then I might consider them Legal and will be happy to continue trading with them, I will post back for details
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