FXFlat Bank SCAM. Refuses to pay even thought they are regulated.

sofitlmm

Trader
Oct 16, 2022
2
0
6
25
I was operating on MT5 normally when i depare with a situation where i couldn't open trades. I waited few hours, maybe was their service in maintenance but yet i haven't received any email informing anything. I then went to their live chat which was really rude and unprofessional, didn't explain plus told me you will receive information by email. Afterwords i received the email accusing me of use EA, that they will terminate my account and pay my balance to me. I reply their email asking for the poofs of such an accusation and for them to proceed with my withdrawal back to my bank account. They took my money form my account and i haven't received my withdrawal for 2 days now. As a regulated Bank i expected more from FXflat. They still holding my funds and have informed they are not gonna pay me. So here i requested that FXFlat Bank to be mark as SCAM as they should honor they words but unfortunately im experience the complete opposite of that.
 

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sofitlmm

Trader
Oct 16, 2022
2
0
6
25
That's unfortunate! You could try contacting BaFIN about this issue as FXFlat seems to be regulated there.
I have file the formal complaint. Just want to share this unfortunate experience im facing so others dont need to go thru the same.