2 reviews of Capital Street FX are presented here. All reviews represent only their author's opinion, which is not necessarily based on the real facts.
Client Suppor, Mauritius.
Trading account #CXXX1
Saturday, August 8, 2020
Dear User
We regret the inconvenience you have faced with the BTC deposit.
We use a highly secure BTC payment solution that works with self destructing wallets that expire after a pre-set time. This allows you to make a secure payment without the possibility of a security breach as the wallet addresses are unique to every transaction.
We received your email at 3.30 am BST and we resolved your issue at 7 am BST on 29-07-2020.
We also reached out to you via email to request an update of your public reviews that indicated that your funds had not been credited to your account.
The response we received from you indicated that you would not like to correct your review for its factual accuracy despite the fact that your issue was resolved completely.
We respect your right to decline our request. We would only like to clarify upon the facts that your reported issue was resolved within 3 hours.
Having said that, we shall use your valuable feedback to further improve upon any deficiencies that you have referred to.
Kind Regards
Capital Street FX
anonymous, Canada.
Trading account #cXXXXXXX5
Wednesday, July 29, 2020
Deposited via BTC. Tranfer completed, but my account shows $0.
Called the support number, no response.
Emailed support, no response.
I'm out $290 CAD in BTC. Thankfully only $290.
This is by far my worst experience ever with a broker!!!
To submit your own Forex Broker review for Capital Street FX fill the form below. Your review will be checked by a moderator and published on this page.
By submitting a Forex Broker review to EarnForex.com you confirm that you grant us rights to publish and change this review at no cost and without any warranties.Make sure that you are entering a valid email address. A confirmation link will be sent to this email. Reviews posted from a disposable e-mail address (e.g. example@mailinator.com) will not be published. Please submit your normal e-mail address that can be used to contact you.
Please, try to avoid profanity and foul language in the text of your review, or it will be declined from publishing.
Dear User
We regret the inconvenience you have faced with the BTC deposit.
We use a highly secure BTC payment solution that works with self destructing wallets that expire after a pre-set time. This allows you to make a secure payment without the possibility of a security breach as the wallet addresses are unique to every transaction.
We received your email at 3.30 am BST and we resolved your issue at 7 am BST on 29-07-2020.
We also reached out to you via email to request an update of your public reviews that indicated that your funds had not been credited to your account.
The response we received from you indicated that you would not like to correct your review for its factual accuracy despite the fact that your issue was resolved completely.
We respect your right to decline our request. We would only like to clarify upon the facts that your reported issue was resolved within 3 hours.
Having said that, we shall use your valuable feedback to further improve upon any deficiencies that you have referred to.
Kind Regards
Capital Street FX