| 3.2/10 (52 qualified reviews) | |
|---|---|
| Company | Safecap Investments Limited |
| Founded in | 2006 |
| Online since | 2010 |
| Offices in | Cyprus |
| Payment options | Credit/debit cards WebMoney Wire transfer |
| Demo platforms |
|
| Account currencies | Euro Great Britain pound Japanese yen Polish złoty United States dollar |
| Currency pairs | Show currency pairsHide |
| Regulated by | Show regulationHide |
| Website available in | Show website languagesHide |
| Support available in | Show support languagesHide |
| Support methods | Email Live chat Phone |
| Trading server time zone | GMT |
| Conditions for VIP traders | The Markets.com VIP account holder has unlimited access to his or her own Personal Market Dealer. As part of VIP Package, the VIP account holder receives unlimited access to our News to Mobile Service plus Free FX Signals (SMS). To become a VIP account holder you must make an initial deposit of $20,000 or more. |
| Minimum account size | $250 | ||||
|---|---|---|---|---|---|
| Minimum position size | 0.01 lot | ||||
| Spread type | Fixed | ||||
| Spread on EUR/USD, pips | 3 | ||||
| Trading instruments |
|
||||
| Trading platforms | MetaTrader 4 |
||||
| Digits after the dot in quotes | 4 | ||||
| Number of currency pairs | 47 | ||||
| Special notes | Access to "News to Mobile" service for $20/month. |
Trailing stop Pending orders One-click trading Mobile trading Automated tradingOpen demo account with Markets.com.
Open real account with Markets.com.
View contract specifications.
9 reviews of Markets.com are presented here. All reviews represent only their author's opinion, which is not necessarily based on the real facts.
I would like to share my most unpleasant experience with Markets.com with other members. On the 18th of March 2013, the day that Cyprus had major banking problems, Markets.com was having serious problems with their servers and trading platforms. I opened 3 positions in the morning. After sometime, when I came to check, I noticed that two of the positions had vanished. I immediately went on a live chat and explained my problem and was told that everything would soon be taken care of. That day I had five live chats and three phone calls with them. For ten days till the 28th of March, trades that were closed would suddenly reappear on my trading platform with huge losses. Markets.com could not fix the computer glitch. My life came to a standstill.I stopped going out, canceling appointments, waking up every hour to check and make sure that closed trades with huge losses would suddenly not appear and wipe out my principle.I was afraid that markets.com would refuse to take responsibilty and reimburse me.Finally, based on the suggestions given by them, I opened a new account.But the aggravation did not stop there. Markets.com refused to reimburse me part of my losses.For a month and a half they gave me the run around treating me like an imbecile with no respect or courtesy.I have traded with many companies in the past but never ever been treated so badly.
I was given a $100 bonus as compensation and promised that it would be with no strings attached. Meaning that even if I withdrew money, they would not take the $100 out of my account. But as soon as I withdrew some money, they took the money out.I was also promised $300 as a bonus if I opened a new account. they did not give me the bonus. Although breaking a promise is a dishonorobe thing to do, atleast it is not unethical. But scamming me of my money is unethical and dishonest.I would have been fine even if they had not given me a bonus but just returned my money. Finally after I told them that I was going to lodge a complaint with the FSA and CYSEC, they sent me a waiver and said that if I signed it, they would reimburse the money. I refused. I saw no reason why I should sign a waiver to get back money that is rightfully mine. Then when I mailed them that I was going to go ahead and post messages on the websites and have FSA look in to this,they suddenly put the money back in my account.They are dishonest and unethical and I claim that Markets.com tried to scam me of my money since they felt that they could do so and get away with it.
Due to the problems I was facing in my account with them, I could not close some of the trades and they are at a loss . As soon as things turn around, I will close these positions and close my account with Markets.com. But I do not trade with them anymore.
I am in the process of complaining about them to all the governing authorities they are regulated with and also seek financial compensation from FOS.I am doing this more as a matter of principle than money.These people need to be held accountable for harrassing me so much and putting me through such aggravation. No brokerage has a right to scam its clients of their hard earned money and the least they could have done is to have the courtesy to look into my repeated requests to investigate the matter further and return money that is rightfully mine.
Sure would be thankful if those of you with more experience and knowledge could give me guidance and feedback. You can write to me at prosperitymagick@gmail.com.
Thank you all for your time.
A. system is too slow. When I tried to close or open the order, at least 3 times requotes. I had 25+ .. and because of requotes, I ended -27.
B. Support is like this:
Welcome to Markets.com live chat. Please wait for one of our team to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
I will never ever go back to this sh*** broker.
Opened a live account, but didn't put money in yet. Opening the account was easy, only had to send copy of my passport and proof of address. Which I did via mail and was approved the same day.
The account manager seems friendly enough and not pushy about me putting money in. (Of course these things can change fast enough once they have your money haha)
Their leverage is 200:1 i would like to change it to 100:1 don't know if that is possible though.
Advantage is also can trade a lot more then just forex with them.
Dont waste your time with markets.com. I dont know what kind of bullsh.t it is, but their customer support is terrible. They dont even have good charts, no indicators, price line on their charts is changing and overall bad impression. Did not try live account, but I dont even want to anymore.
This is the worst broker I have ever had!!!
They harm your business.
Their customer service is great, the information that I received was valuable and I started making profit after I listen to the platform manager.
Trading a few months now with Markets, and so far no problems at all. You have your own account manager who answers all your questions. No problems signing up for an account. I think it is easy! After I complained, my demo account was reopenend. So I think they are customer friendly.
Super Broker! I like it!!!
To submit your own Forex Broker review for Markets.com fill the form below. Your review will be checked by a moderator and published on this page.
By submitting a Forex Broker review to EarnForex.com you confirm that you grant us rights to publish and change this review at no cost and without any warranties. Make sure that you are entering a valid email address. A confirmation link will be sent to this email. Reviews posted from a disposable e-mail address (e.g. example@mailinator.com) will not be published. Please submit your normal e-mail address that can be used to contact you.
Please, try to avoid profanity and foul language in the text of your review, or it will be declined from publishing.
Attention! This is NOT a Broker's contact form. You CANNOT contact Markets.com via it. The form below can only be used to post a review of this Broker.
I am facing problems withdrawing funds from my account.
When I opened my demo account for testing since I am new to the Forex, the phone operator kept hampering me for making a deposit, even though I just wanted to try the free account. After 4 days, i deposited only 250USD in the account, just to see how it goes. Afterwards, i received an email from them requesting me to verify my ID and residence (due to regulation issues), the email said "The EU regulation guidelines include clients’ document submission as part of the application with Markets.com." That information was not given (of course) before making the deposit. Fine, I sent them my ID and phone bill, but I could not find any official document which contained my full address, hence I was not able to verify my place of residence and was still not able to do live trading with my deposit. So, I went on to withdraw the deposit of 250USD which I had made, and for my (not so much) surprise, they sent me an email that the withdraw request had been cancelled (without my approval of course) because my documents are not complete, ALTHOUGH that was not a problem when I made the deposit!! I understand there are levels of bureaucracy in every company, but that is just plain stupid and appalling. I hope that helps you reconsider BEFORE depositing anything with those goons. I also hope that my credit card info is not stored in their database...
Update: Live chat still goes like this (for 2 hours now): "All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly."