XM (ex-XM.COM)

Greetings! XM.COM is amazing broker, Efficient team! very fast millisecond time execution, fast server, Ive been trading with XM and I'm very happy.

I have one request from XM.COM management to bring back my Leverage to the normal as I'm totally depends on scalping strategy and i used over my Leverage I hope XM.COM look again into my issue since I totally dont know when i used over the Leverage and I still waiting to resolve back my issue ... I have send email and I'm still waiting answer.

Thank you XM management and I hope to further my trading more..

XM.com-это не не брокет форекс,это брокер казино!!!методы работы аналогичные,убедился на своём горьком опыте.НЕ советую с ним связываться.ваши деньги вы потеряете,а он их использует для рекламы.

Really, I have great experience with XM trading broker. It is very good broker and also number one broker in my country. In addition, I get all kind of trading opportunity from this regulated platform.

Dear hallaha,

We can understand your frustration, however it is not fair to be calling a broker a “Scam” when the reason behind the issue relies on the fact that you have not informed us that you have closed your bank account you have initially deposited from.

In order to protect all parties against fraud and to comply with Directive DΙ144-2007-08 of 2012 of the Cyprus Securities and Exchange Commission and related EU regulations, XM will only process withdrawal/refunds back to the source of the original deposit according to the Withdrawal Priority Procedure. Thus your withdrawal was sent back to your account – which you have failed to inform us that it no longer exists.

I can see that the issue has been resolved and your withdrawal has been sent to you; so you are kindly requested to update your comment.

In order to avoid any future occurrence of a similar matter make sure you keep us informed in the case your banking details have changed.

It is advised not to post comments and reviews which do not reflect reality as it simply does not help other readers.

Thank you

Carol P. – Official Representative of XM (Trading Point of Financial Instruments Ltd).

Mr. Chris Roubis they did that to me also.....did they returned to you your money after they closed your accounts?

The profits i made recently, I used to open accounts until such time i had 31 accounts. The Account Manager called sometime in between asking if i will deposit funds to the newly opened accounts, I said no that i was growing the fund from the profits, the conversation turned awkward and i sense he needs to tell me that i need to deposit funds....then the compliance department emailed me to limit my trades/orders to 200...which i followed. Then my account manager called me demanding I sent him an email asking him to close some of my accounts without plausible explanation. since i was following the compliance department's limit of less than 200 trades i ignored it, he did not say how many accounts i should close and again any plausible reason for it.

Last April 3 they closed all my accounts, while i had around 81 orders ( way below their 200 limit) I emailed them what was happening, and why did i see some notation that i was an "abuser".

Then April 6, 2015 i received the following:

"Dear Sir,

I regret to inform you that because of the high frequency of transactions/orders you requested/performed, which have caused serious negative impact on performance of our servers, in order to protect the quality of execution and performance of our severs we have been forced to suspend your account.

Accordingly, we regret to inform you that, in accordance with the terms and conditions, we have decided, with immediate effect to close all of your trading Accounts with Trading Point.........

In view of the above, please note that you will be strictly prohibited from opening any new trading account(s) and trade with our company. Nonetheless, in cases where you may successfully open an account and trade with our company due to any technical and/or human error, we reserve every right to immediately close your account upon identification, nullify any profit/loss generated and refund the original amount of deposit, excluding any deposit and withdrawal charges, back to the same source of deposit.

Please note that, in accordance with the terms and conditions, our decisions are final and binding on all participants and that, other than the notification set forth herein, no further correspondence will be entered into.

Dea"

I replied to them copy furnished the cysec, even knowing that they will have no further correspondence, in the following manner:

"Thank you for the feedback, however what about the balance for Account 13072655 it has $12.44?

So the problem is that your server cannot handle numerous accounts, YOU SHOULD STOP ADVERTISING THAT YOUR XM MT4 MULTI TERMINAL would work and can handle hundreds of accounts. THAT IS FALSE ADVERTISING.

I shall withdraw all the money left after you give feedback on the Account 13072655.

Don't worry I wont open an account with you people ever. IN RETURN FOR YOUR BAD SERVICE ( closing accounts without warning when the problem is in your end and categorizing me as ABUSER ---abuser of what?) I shall also make sure your office in the Philippines will have difficulty in securing clients.

I hope the people at CYSEC monitors this for the sake of the decent CYPRUS FOREX BROKERS."

I honestly believe i did not do anything to warrant closure of all my trades....all i did was believe in this:

http://www.xm.com/multiterminal

Seriously, if XM.COM is a top broker, they ought to have a more powerful server that can handle numerous accounts from all over the world...I believe the server capacity issue is just a ruse, what they really want is to weed out small traders like me, who is now learning to make little profits.

LESSON LEARNED----

1. DO NOT BELIEVE ANYTHING AT THE WEBSITE OF

XM.COM

2. IF YOU ARE A SMALL TIME TRADER, ALWAYS EXPECT

TO BE TREATED BADLY BY XM.COM IF

YOUR TRADES OR ACCOUNTS DOES NOT

COMMENSURATE TO THE EXPECTED PROFIT OF "XM

CASINO" ( where the house always wins)

3. NEVER OPEN AN ACCOUNT WITH MARKET MAKERS

THAT OFFERS BONUSES.

I Am now awaiting if they will return my money properly or add imaginary additional charges to lessen what they ought to return.

TO MY FELLOW FILIPINOS, DO NOT TRUST THIS BROKER,

I HOPE OTHER NATIONALITIES WILL BE VERY DISCERNING AGAINST THIS BROKER.

XM.com complain to you when you make money with EA, then they will make your EA open and close trades at wrong conditions.

Dear Sir,

We thank you for choosing XM.COM as your broker.

We regret to inform you that due to the high frequency of transactions/orders requested/performed from your end your transactions have been very strenuous on our servers.

As such we kindly request that you remove the current Expert Advisor being used to perform your trades or significantly reduce the frequency of your trades.

Furthermore failure to comply with the stated measures above and/or respond to this email in the next 24 hours will result in your account being temporarily suspended, pending communication/collaboration from your end.

Please do not hesitate to contact us with any queries with regards to the message above.

Kind Regards,

Lucia Kaltenbachova

Customer Care Department