US traders Interest rate on funds Bonus offers Trading contests MAM accounts Affiliate program Islamic accounts available| 5.5/10 (59 qualified reviews) | |
|---|---|
| Company | RoboForex LP |
| Founded in | 2009 |
| Online since | 2010 |
| Offices in | Show countriesHide |
| Payment options | Show payment optionsHide |
| Demo platforms |
|
| Account currencies | Euro United States dollar |
| Currency pairs | Show currency pairsHide |
| Regulated by | FSCL (New Zealand), 4148 FSP (New Zealand), 246525 |
| Website available in | Show website languagesHide |
| Support available in | Show support languagesHide |
| Support methods | Show support methodsHide |
| Trading server time zone | EET |
| VPS for traders | Free for deposits greater than $300. |
| Rebates per 1 std. lot | $2 |
| Special notes | Swap-free (Islamic) accounts involve paying commission of $5-20 per one standard lot. |
| Minimum account size | $10 | ||||
|---|---|---|---|---|---|
| Minimum position size | 0.001 lot | ||||
| Spread type | Fixed | ||||
| Spread on EUR/USD, pips | 2 | ||||
| Commission (one-way) for CFD per 1 std. lot | $10 | ||||
| Scalping | Forbidden | ||||
| Expert advisors | Allowed | ||||
| Trading instruments |
|
||||
| Trading platforms | MetaTrader 4 MetaTrader 5 |
||||
| Digits after the dot in quotes | 4 | ||||
| Margin call level | 40% | ||||
| Stop-out level | 10% | ||||
| Minimum distance to stop/limit orders, pips | 2 | ||||
| Number of currency pairs (of which exotic) | 48 (21) |
Hedging Overnight interest rates (swaps) Trailing stop Pending orders One-click trading Mobile trading Automated tradingOpen demo account with RoboForex.
Open real account with RoboForex.
View contract specifications.
37 reviews of RoboForex are presented here. All reviews represent only their author's opinion, which is not necessarily based on the real facts.
Dear chijioke chijioke from Nigeria.
Considering your situation, the RoboForex Financial Department had some questions, which were stated in our letters. Your application for depositing was declined and the final result of this situation depends directly on the information you provide in response to our inquiries. We suggest you to solve these questions using the ticket system, because if it is going public, some of your confidential imformation may be released, and the RoboForex Company will hold no responsibilty for that. By now the company hasn't received from you this money, that's why it hasn't been transferred to your trading account.
Sincerely, RoboForex
this is my ex prince with this broker
I mean did see the money I my account, also I sent all this details yet not happen almost 3 times, this reason I am complaining is be course I have been with company for 2 years now , no problem but now what happen now is demising my confidence for bigger money
if I don't see the money , I don't think I will contin.... with you, I let my voice hard through out serious forum
02/12/2013 10:51 131270379 U0897226 (RoboForex) - $6.00 $0.00 this the history from my libertyreserve, the day of deposit
the money is not my forex or my libertyreserve account
Subject
[Question] I am surprise why the money deposited on tusday has not been credited to my account
# UCU-272427
Department Payments Department
Created 18.02.2013 11:41
Updated 20.02.2013 19:05
Status Open
2013/02/18 11:41:35 - Chijioke Chukwu
Account Number: 631555
Message: I am surprise why the money deposited on Tuesday has not been credited to my account. I want the money to be credited to my account or back to my libertyreserve account U51777353
2013/02/18 17:20:43 - Bryan K
Hello!
Can you write us about which sum you said?
Sincerely yours,
RoboForex
2013/02/18 17:50:01 - Chijioke Caleb
the amount is 6 dollar deposited in account 631555
2013/02/18 18:00:45 - Bryan K
Your ticket is in processing.
Sincerely yours,
RoboForex
2013/02/20 19:05:28 - Chijioke Caleb
On Mon, Feb 18, 2013 at 8:00 AM, Bryan K wrote:
> Your ticket is in processing.
> Sincerely yours,
> RoboForex
>
> Ticket Details
> ===================
> Ticket ID:UCU-272427
> Department:RoboForex - Billing
> Priority:Low
> Status:Open
>
>
till today you have not done any thing to my complain , no reply to my
question, give me my money back it belong to me not you if you don't want
to credit it to my account. check years I have been with company , except
you don't want me again , let look else where
RoboForex — “Use Robots – Take Profit”Live Account
«Rebate» Service FREE «Rebates» Service
It is a wonderful opportunity for our clients to decrease spread on Fix, Pro and ECN accounts!
+64 92 148 139
Live
Support Contacts
Feedback
* Live Account
o
o My accounts
o My Contests
o Open a Trading Account
o Open a Demo Account
o Open a Contest Account
o Change Leverage
o Change Password
o Open Orders
o Account History
o Contests Archive
o Current Quotes
* Deposit / Withdrawal
o
o Deposit Funds
o Withdraw Funds
o Your Bonuses
o Your Rebates
o Deposit Notification
o Internal Transfers
o Inner Exchange Rates
o Billing Information
o Order Payoneer MasterCard
* Help
o
o Add a Ticket
o Download MetaTrader4
o WebTrader 2.0
o Download MetaTrader5
o Download cTrader
o Download WM 2003 SE MT4
o Download Pocket PC 2002 MT4
o Download Android MT4
o Download Android MT5
o Download iPhone/iPad MT4
o Download iPhone/iPad MT5
o MT4 MAM
* Profile
o
o Trading Central Analitics
o Dow Jones Financial News
o Your Forex education
o Personal Information
o Change Password
o Verification
o SMS verification
o Your VPS 2.0 Server
o Documents
o Nickname for forum
* Partner
o
o Open a Affiliate Account
Home / Help / Add a Ticket / question #VWG-259654
Live Support - question # VWG-259654
Issue Information:
Subject
[Question] why you do keep holding my deposit of $6?
# VWG-259654
Department Payments Department
Created 20.02.2013 10:02
Updated 20.02.2013 10:02
Status Open
2013/02/20 10:02:13 - Chijioke Chukwu
Account Number: 631555
Message: pls pls pls either you deposit back to my libertyreserve account or to this my forex account 631555 or you tell me the reason you are holding it.
Subject
[Question] No respond form my email and add a Ticket message
# LGK-601341
Department Payments Department
Created 21.02.2013 10:46
Updated 21.02.2013 10:46
Status Open
2013/02/21 10:46:58 - Chijioke Chukwu
Account Number: 631555
Message: I mean did see the money I my account, also I sent all this details yet not happen almost 3 times, this reason I am complaining is be course I have been with company for 2 years now , no problem but now what happen now is demising my confidence for bigger money
if I dont see the money , I dont think I will contin.... with you, I let my voice hard through out serious forum
02/12/2013 10:51 131270379 U0897226 (RoboForex) - $6.00 $0.00 this the history form my libertyreserve, the day of deposit
the money is not my forex or my libertyreserve account
I am trading last 6 month but only on thing they withdraw as soon as 30 minuts i make 2 with draw they pay me intime . but i have observe on thing in mt 4 if trading going to up ward they drop suddenly to loss. this is main problem
Good broker
Very fast withdraw, only 1 minute to LR
I like the simplicity and accessibility of all service in RoboForex - there are no barriers to normal human trade. The client cabinet and registration - a very simple, withdrawal of money without any problems (I would say - quite simple, if you have money on account) and most importantly - very quickly, and at the weekend too.
I have been trading with roboforex before one year ago. Everything is going to be OK. But 2 days ago I sent a withdraw request. It's not processed yet. I sent support ticket tow times. And chatted with their live support Representative who's name Olga. They told after 24 hours it will be processed. But it's not processed yet. What can I do right now?????
This broker will let you make a money for a while then will wipe up your account in different ways. I will list some of their ways below:
1. Re-quoting: They don't do that a lot but they seem wait for the right opportunity to do it when they do it, will make you loss a massive amount within seconds. This problem occurred on both live and demo account.
Check their price of GBPUSD on 27 Apr 2011 the lowest price that day with most brokers was 1.61530 but their lowest price was 1.61243 and if you look at their H1 chart on 27 Apr 2012 at 0:00 GMT +2 you will see the re-quoting very clear. The moment the market started the other day they did their re-quoting.
The most Interesting thing is that they have the same lowest price on what they call it ECN account.
2. Take Profit & Stop Loss: Many times RoboForex server will pass your target profit or stop loss many pips wihtout closing the order. It happened with me on 26 Apr 2012 at 15:54 opened GBPUSD sell position at 1.61841 and with take profit at 1.61500, on 27 Apr 2012 at 0:00 they re-qouted the price and rechead 1.61243 and my position didn't close with target take profit. However I contacted them and they said there's no problem with our server and you're already agreed with risk disclosure when you opened you're account. Even with proofs I provided them they didn't solve the problem. Same problem happened with me last week beside the server was disconnected but unfortunately I didn't take screen shot that time but I have the log sent to them and it was the same answer. Last week made me lose $20,000. This problem occurred only on live account.
3. Server Disconnection: That's their main key to make you loss money. The server gets disconnected during important trading times, especially around the news or if you have big trades or lots open. This problem occurred only on live account.
4. Execution: Slow, average 10 sec but during high volatility or news release it's about 30 sec or even more So if you try to open an order with market execution once click buy or sell the server will take a nap until execute this order so you won't get the same price you tried to execute. This problem occurred only on live account.
*How this broker will attract you? The answer with their very low spread and fast withdrawal.
*Be careful and never thing to invest a penny with this broker.
Good execution, No requoetes on ECN account, pro account also fast, Smart withdrawl and deposition, customer support is not good, it should be improved.I have no problem with that broker except customer support. delay and can not able to provide good one stop service.
safety on fund withdrawal,
now it is regulated .
with thanks.
Dr Nizam,MBBS,PhD,MD
Bangladesh
It's not worth trading with RoboForex. I registered Fix-Cent, they gave me 15 $ bonus, started trading , regarding their rules, made more than 2 $ and suddenly I couldn't log in. I thought maybe there are technical problems, but all the week I couldn't log in, so I sent a question for support, but 2 weeks there's no answer at all. I agree that they should not be trusted.
very good broker. Spread is now from 0.2 pip while the pro ECN can be as low as 0 pip (but with commission for that type of account). Never experienced any problems. Check your connection if you're getting slow orders.
roboforex is good broker. trading conditions, withdarw time all are good. but i dont like there bonus program. there are too much requirements for bonus program. also bonus program dose not support equity. so bonus is useless for unless fulfill its requirements. with 5% or 10% investment, we have to wait to fulfill requirements, more than one year 5% or 10% bonus. anyway good broker for trade. careful with
Roboforex closed more than 10 my Open Position suddenly....be carefully to Roboforex....
they have warned that the spread is at the end of the week is always widened
I have been trading for about 25 days. So far I have had a good experience. Definitely NOT a scam. Trading conditions getting even better as well. So far I'm satisfied. I'll probably give a detailed review after 3 months of trading.They have things in place to become a top broker. But lets see how things go over a longer period of time.
To submit your own Forex Broker review for RoboForex fill the form below. Your review will be checked by a moderator and published on this page.
By submitting a Forex Broker review to EarnForex.com you confirm that you grant us rights to publish and change this review at no cost and without any warranties. Make sure that you are entering a valid email address. A confirmation link will be sent to this email. Reviews posted from a disposable e-mail address (e.g. example@mailinator.com) will not be published. Please submit your normal e-mail address that can be used to contact you.
Please, try to avoid profanity and foul language in the text of your review, or it will be declined from publishing.
Attention! This is NOT a Broker's contact form. You CANNOT contact RoboForex via it. The form below can only be used to post a review of this Broker.
I opened a gold sell order on 28.03.13 .i put a stop loss at 1605 .the trade hit my stop loss and closed on early 29.03.13 .but the price never goes to 1605.00 till then. In the morning ,7 am IST ,I watch the gold price with downtrend .I sent a support ticket .they solved the issue and gave me compensation .but ,i have a small loss.anyway i appreciate them.......