259 reviews of Exness are presented here. All reviews represent only their author's opinion, which is not necessarily based on the real facts.
Unfortunately, I can't help you without more detailed information. To solve your issue as soon as possible, please, be so kind to send your trading account number and the number of orders that you couldn't close to my email: email@example.com.
I will be glad to help you when I receive this information.
I have the same problem with Daya.
The "offqoutes". Now my opened positions and my money are hanging out there. I cannot close my position. I lost my opportunity to gain and perhaps might lose a lot in a few mins.
I contacted the staff and they said thier specialist will contact me. But how soon will it be? 1 min, 5 mins, one day... You all know the nature of forex market. This is such a nightmare!
Dear Muhammad Asif!
Let me shed the light on this situation.
Your pending order #125417474 was set on August 19, 2014 at 08:21 GMT+0. At 08:30 GMT +0 there was an attempt of activation of this order during publishing of the important economic news for the financial instrument GBP (Retail Price Index, Consumer Price Index), which caused the increase of the market volatility and the gap. In case of falling the price of the pending order into the gap, the execution of such order in our company goes according to the specified rule (https://www.exness.com/forex/specifications): “if the price specified in the pending order falls into the gap, and the difference (absolute value) in points between the first market quote (after the gap) and the price of the order is equal to or exceeds a certain number of points (gap level) for a particular instrument, such an order will be executed at the first market quote that follows the gap.”
In your case the first price after the gap was 1.66587, what is worse than Take Profit level in the order (1.66680), that is why the order was cancelled after the attempt of the activation.
If it was activated, it would be immediately closed by Take Profit with the loss.
I kindly ask you to inform me about the numbers of other trading orders, about which you have questions.
We bring our apologies for this inconvenience.
The specialists of our Technical Department fixed the error that couldn't allow you close orders.
As far as I can see now both of your orders were closed with profitable result: the order 419855 was closed on August, 18 at 02:14 GMT+0 and the order 420026 was closed on August, 19 at 12:18 GMT +0.
We hope that the work with our company will make good impression on you as a client in spite of this case.
My Name is Muhammad Asif and I am form Pakistan and I work with Exness since Dec 2013. My account No: 621931 Real 1.
I set a sell stop order in Exness for GbpUsd @ 1.6680 for the TP 1.6668 Order No: 125417474 at a time 13:22:08 (GMT+5) and also set stop loss to my previous buy trades at the price 1.66591.
When News release at a time 13:30:01 Exness close my sell stop order without any reason and my Stop loss order which i set for previous buy order have been hit at news time, That's way I loss 138$.
So Plz review my complaint and slove a problem.
My Contact Number : +92 344 9449925
my ecn , i opened the orders 419855 and 420026 on 15-08-2014 , sell usd/jpy at 102,49 and sell eur/jpy 137,13 .after a while, i try to close them with small profits . but it shown ,''off quotes'' . not able to modify, not able to close ,nothing can do. it's not good,i contact the support team everytime. already 3 times ..
if ,in the meantime ,there happen a big loss with overnight swap , who accept this....
if these orders going to bullish , i'll lose all my account balance and run away from trading..
I gave your information to the specialists of our Technical Department. They carefully studied your situation and server logs. According to server logs, you tried to close the order 417866 at 0.92819 price. Unfortunately the order wasn't closed due to the technical error. Our specialists have closed the order 417866 and recalculated its result according to this price.
We bring our apologies for this inconvenience. We hope that this case doesn't affect your impression about our company.
my ecn a/c,i opened an order no 417866, sell
aud/usd , on 13-8-2014 at time 01-14-35, at the price 0.9282 ,i
put the stop loss 0,9289 . then i try to close it at 0.9278 , ''off quotes'' message
shown. i try again and again to close ,but it failed. then the price hit my stop loss, even then the order not closed itself. my order active now with unexpected loss .
this is the 3rd time i faced this kind of situation .this is not good for one of the world best ecn broker.
in their website ,they offer'' fast execution '' . but, if this happen again and again ,how do we scalp? how do we make profit?
a trader loss only with their mistakes...not this kind......
In fact exness has a good trading conditions . Sure I 'll never deny that they have some disadvantages in comparing with other broker-companies . For example , they don 't suggest social trading, but to my mind it became an ordinary service in many companies . Also I suppose that it would be better to develope a trading with different shares , indexes and sure to evolve the list of cfds contracts . I think every seriouse forex broker should provide with these points . I would prefer that exness expand their client's officies , since as for me it also very important if we are talking about a seriouse company .
Now I 'll talk about trading . As I have told above , in exness quite good conditions . I use scalping on Mini account and also use medium-term trade on another account . So I 've tested scalping during 2 weeks and I found that there 're few requotes and the execution speed is quite well , but what I didn 't like absolutely is that there 're technical failures on server (real 4) .Yes , it 's not a very critical , but when you can 't close your profitable orders it 's some kind of madness ! When I face it I was really shocked , because I had never been faced it before and I really didn 't know what should I do to save my profit . I had 2 profitable order : sell USD JPY and buy AUD USD and the size of my profit was 860 dollars .... And also there was an order of XAUUSD with a bad result . I was going to close it . But server was broken down and I couldn 't do it ... So I 've lost near 400 dollars . At that moment I thought that exness is scam or something like that . I called them and they recommended me to make a ticket . Hmm , I didn 't believe that they will back at least my losses ... But they surprised me and canceled an order with loss and brought me apologies and said that it was a technicale error from the side of a contractor. Yes , thanks for it , but my profit from other orders I have lost . ;/ Because according to their rules , they can compensate only your losses . Inspite on this case I had other profitable positions and next week have withdrawed 940 dollars of net profit . I want to say that everything happens with different brokers , but exness one of that few brokers who is honestly corrects their mistakes .
my conclusion is exness have a really good potential for a grow like trading conditions and execution but not the best technical equipment. I have tested my EA on their servers. it looks pretty fine, but I have forced to correct my settings. if there were more modifications, the result will be the slower execution. not the best variant for me. however, if you prefer scalping and you need tight spreads you may use their system to trade.....
instant withdrawal works for small profits, I have checked that. I am still not sure, if there is any point to use electonic payment systems for a bigger amount of withdrawal.. these systems are not so reliable as bank transfer, so in case of the lack of commission, I would prefer wire. I advise them to improve their servers, so they will allow often modifications very quick, and also less maintenance. right now I still use my EA but on VPS already
finally my order was closed on 4-8-2014 ,at the time 8:15. the exness support team really help me this kind of situation.all things go well with exness now...
i opened a eur/jpy sell order on 01-08-2014 at 137.78 ,time 12:43:43
.order no :412035. i only put take profit at the price 137.60. when the trade hit that price , not closed itself. i manually try to close again and again. but ''off quotes'' shown everytime.
till now on monday morning i can't able to close that. i already contact their support by email.but problem not solve.............
I actually prefer trading with the brokers, who have also the shares for trading. I think such instrument can give much more profit, just because you have more chances to predict the moves for them. EXNESS has a lot of currency pairs, but the lack of CFDs. From my point of view, they should make the list of currency pairs shorter, but work on the list of shares and futures.
Nevertheless, I use them as one of the opportunities to trade on ECN. Turned out, that's not easy to find the right broker for interbank trading. It should have tight spread, the real ECN and do not have a big commission. Liquidity providers here were not the best ones. I'm glad, they added lmax and citi.
So as for me the broker has all chances to be the only one broker, I will be trading with. They just need to improve trading in some directions.
Let me shed the light on this situation.
On 22th June at 21:00:13 GMT+0 your order was closed by Stop Loss with slippage because of a price gap that arose at the market opening by reason of low liquidity. As you know buy orders are closed by the bid price. The first bid for USDCHFe after market opening was USDCHFe 0.89200, that was on 20 pips less than your Stop Loss price.
I would like to notice that we as the ECN-broker do not take any part in price determination. Our objective is to provide the fastest selection of the best priced corresponding counter position.
i have one ecn a/c :805745 .i made a usd/chf buy order on 20-6-14 , 05:31 time.buy at 0.8929 .no:384457..the trade going with profit side . i put the stop loss to 0.8940. but the trade closed on 22-6-14,21.00 time,at the price 0.89199 with a loss of -10.20 ..but that time it never hits 0.8920 .i thoroughly check other online live charts .
what is problem with exness mt4 chart?
are they real ecn?
do they manipulate the price even in the ecn?
other than exness staff, can anyone win big money here?
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