UCVHOST — MT4 VPS Hosting

Hi Mr Francis

Thanks for taking out your valuable time and writing a review for us.

The complaint you have made is unjustified as you can very well go to our website and click on live chat and you will find our representatives there for you 24/7. If still nobody takes your chat (provided there is a lot of traffic and they are busy) then you could have always put a mail on support@ucvhost.com.

If you send an email to support@ucvhost.com then it always generates a ticket and sends the ticketid to your email. We have seniors who take care of all these tickets, so they can never be left unanswered. Also we do not have the permission to close the ticket. It can only be closed by our client. So none of them can be left answered.

Sir you said "I just could not get online - even when they said they were "Online". This means there was a problem with your internet connectivity. This is not a fault at our end.

Then again you mention that "I clicked on their Support and Help Desk links, I was taken to a BLANK page! This further confirms that it was your internet service that was causing you issues that day.

Also now since you have mentioned that you have got a full refund for your money, this means that we do answer all your requests , even if it is for a refund. We make sure that all our customers are happy even if you want a refund. If we were a fraud or a bad company then we wouldnt have given you a full refund. Also our support system works that is why we were able to process it also for you as per your request.

Also we make sure that we respond to each and every review that our customers put online so that we can have satisfied customers worldwide.

In case you still have questions then do not hesitate to get in touch with us at support@ucvhost.com. Your tickets can never be left unanswered.

Also thanks a lot for making it clear here online that you have received a refund.

Thanks

Looking forward to serving you again!!!!

This is a follow up on the comment I posted recently. I finally received a full refund on May 31 from UCVHOST via PayPal. Thank you.

Their Support SUCKS! I signed up for a Forex VPS account on May 22, 2011. Yes, it came pre-installed with a MT4 Trading Platform. However, the Broker for that particular platform DOES NOT do business with the Canadian Province of Ontario. When I tried their online chat for some technical support to install my own Broker's MT4 Trading platform, I just could not get online - even when they said they were "Online". I called their Customer Service number in the United States and it was busy. A message came on saying that they were busy. I then got cut off. I then to clicked on their Support and Help Desk links, I was taken to a BLANK page! Wow! Had been trying to contact them for DAYS! They never seemed to be online, even when they said they were online. What a laugh! I have NEVER EVER came across such poor support. I am now demanding a full refund through PayPal under their 30-day money back guarantee policy. I am keeping my fingers crossed to see some real results. I do hope PayPal would be able to represent me to have them honor their refund policy. A word of advice - STEER CLEAR OF THESE GUYS.

Thank You Admin from france (Dated 9th April, 2011) for taking out some of your valuable time and writing a review for us.

As you mentioned here that you were not satisfied with our services. We are very sorry for any inconveniences that were caused to you due to some misunderstanding. Please provide your domain name hosted with us.

You mentioned this - www.yourwebsite.com as your domain name. This is not a valid URL. Please give the correct details so that we are able to look into your matter.

You mentioned your issue as, \"You will upload something to ftp and contact them to make available over http\".

SIR THIS IS NOT AN ISSUE -

This is not a fault at our end. You have to upload your files to the correct folder. You don’t have to tell us to make your files available over http. Our hosting plan is designed in such a way that we provide FTP accounts that are directly mapped to IIS to root folder i.e. httpdocs. So once you upload files to httpdocs folder all pages start reflecting on http and you can see it on your website. So this can never be an issue if you are hosting with UCVHOST.

If you still needed help, in case you do not know how to do it, then you should have asked our support executives to help you on this. If they do not answer put a mail to grievances or at abuse@ucvhost.com. Your problem would be escalated to higher management then and immediately reverted to.

Also we have a 30 day money back policy for those who are not satisfied with our services, though there are very remote chances for this. Then you can put in a ticket at support@ucvhost.com and you will get it. I can provide you screenshots of refunds sent to people on PAYPAL, if ever anybody has demanded. So please don’t be unsecured about your money, if you haven’t got it you will. Please give us your ticket number and your transaction id details so that your money is refunded.

But however if you have crossed your 30 day deadline then we do not refund money as per policy. You have to put in a request before the expiry of 30 days.

Please provide your details as to when you bought your server from us and when did you put in a request for a refund. It is a very remote chance that anybody has asked for a refund and we did not give it.

Mention your domain name and your transaction id details and your ticket id where in you had put in a request for a refund,, We assure you that you will get responded in less than 2 hours

AND YOU ALSO MENTIONED THAT WE BLOCK YOU. SIR IF WE ARE READY TO RESPOND TO YOU ON A WEBSITE THAT IS NOT OURS THEN HOW CAN WE BLOCK YOU ON OUR WEBSITE. There must have been some misunderstanding at your end.

Also it is our humble request to everybody reading these reviews and also to those who are putting these reviews that you please mention your transaction id details and ticket id so that we are able to look into your matter clearly so that your issue is solved immediately. Else all these reviews look like as if somebody is slandering about us. So be sure to put the details.

Every review of yours gives us a chance to improve ourselves and our services. Thanks for supporting UCVHOST .

Thanks

The uptime of UCVHOST has always been 99%. It has been one most reliable hosting company I have come across till now

I just have one word for their support and that is AMAZING!!!!! It is the BEST!!!! They are always there for you on the live chat, even on the weekends. The ticketing system is so fast that all my tickets have got answered in less than 24 hours. They are always there for the customer and they have never let me down in the time I have needed them the most.

Their speed is just great, they allow perfect upload and download speeds over FTP. All I can say is that they are A COMPLETE PACKAGE

Signed up with them. The UCV rep could not understand my questions probably because English was not his or her first language. The frustration could not be remedied and communication was impossible. I then requested my $43.50 back paid through PayPal. They are keeping my payment without providing any service. Where I am from that is called theft. I DO NOT RECOMMEND THIS COMPANY (unless you enjoy being ripped off.) I have since found a company who could provide my VPS service. Rating: 0 out of 10. I will be filing complaints with the FTC and BBB.

one of the worst web hosting companies ever. Nothing works. I got their unlimited hosting and found nothing works. And they refused to give me the money back.

Now they even block me.

Do yourself a favor and stay away from them.

You will upload something to ftp and contact them to make available over http. I can't go on and on and on about me experience.Now I just got another hosting.

if you have a web hosted with UCVhost, just check your website with https://www.yourwebsite.com , some other crapy website will come and if you contact them they will say it's not your website.

they will keep your on the chat for at least 3 hours for any simple problems. most of the times, they will say it's not included in your package.

Just don't fall for the prize, rather you send the money to some charity and do something else.

I was facing a lot issues with UCVHOST till November, 2010. But I still did not move onto another hosting provider since it was very cheap and I did not have the budget to pay more. But to my surprise their service has improved drastically since last three months. Their ticket system has become so advanced that all my tickets are answered now in less than 24 hours which used to get answered in 3 days earlier. The live chat is also available on Sunday’s as well which was not available earlier. I am very happy with their service now. If you want a good service and still want to pay less for it than all I can say is that UCVHOST is for you. Well done UCVHOST for improving your services.

Recently I read a Blog on UCVHOST but still could not believe if they are really good. I went online and asked a lot of questions on Hosting on their Live chat. To my surprise they answered all my questions patiently even if I did not buy from them. That is the service I was looking for. Really nice. I then signed up with them after a week and am very happy with my decision.

VPS are rebooting many times per week.

The company refuses to refund in case of bad services quality (and you understand why)

Just avoid it, it is not reliable.

Servers go down fairly often. I was running 4 mt4 platforms on the basic service they offer, but it could not keep them up and running.

Also there is a regular maintenance on the weekends which would wipe out everything I had uploaded during the week and I would have to upload everything again.

The customer service rep I talked to in order to try to get some clarification on this was pretty rude.

I discontinued service and got a pretty bad taste of vps. I am just running an old IBM dinosaur 24/7 from my desk.

I would like to find a service I am happy with so I guess I'll start looking again.

Update - They do not accept moneybookers although it is still stated on their website as means of payment. Who has used them as a forex host? Some honest unbiased reviews please!