25 reviews of Pepperstone are presented here. All reviews represent only their author's opinion, which is not necessarily based on the real facts.
Pepperstone is among one of the Scam brokers. Their ECN account is fake. I had Standard Account for one year and switched it to ECN account.
On 29.09.2014, I sold USDSGD. The normal spread was 2~3 pips. At 23:59 hours they purposefully widened their spread and taken out my SL which was 13 pips away. The price did not even go near the SL but they had taken the SL.
They suddenly widen their Spread and hunting the SL.
Beware of this Scam broker or you will get hurt. Luckily I had small account with them.
I have traded with them from nearly two years, no issues up until the other day when my EA broke down. My english is not very good but they jumped on this teamviewer program to help get get it back up and running - super support
Worst broker ever. Prices are so bad and choppy that I can no longer use my EA with them. Tick count is the worst out of all broker and spreads are terrible. They dont even let you make moneybookers withdrawals. I have nothing positive to say about Peppertsone.
I advise all EA traders to evaluate other broker as this one is going down hill fast and you dont want to be the only one left with an account at this company.
Solid broker, good spread on majors. would prefer that they had CFD's on Oil and indices as I need mulitple brokers to trade with increasing my margin requirements
I have and account with Pepperstone financial for 4 months now, and this is the second time I am facing huge issues with price and order executions, first time they accepted that it was their fault and returned my losses. The other night my stop loss order was triggered and my position was liquidated when price did not reach that level.
I even sent emails to their managers and spoke to them on the live chat but they were not helpful or cared about my situation.
Because of this I would say that their customer service and trading environment is pathetic, stay away from them.
I want to complain about the service from Pepperstone. I have made a withdrawal more than 3 weeks ago from Pepperstone. Pepperstone said that the money was paid. And still I have not received anything in my account.
I have asked them to send me a proof of the payment that they have send to me. And still I have not received the proof on my email.
They said that the case was prioritized on their side. I have asked for the proof on email that my case was in fact prioritized and yet I have not received anything from Pepperstone.
Once I speak to the chat support. All I get as an update on my case is the email that was send to me already long ago. So all that they do is copy and paste the email for me in the chat. That does not help me at all.
Urgent response would be greatly appreciated. I think they are a terrible forex broker because withdrawals are slow and slippage is up to 20 pips on my account.
Better brokers in Australia to choose from.
Started as a reasonable broker but slided subsequently downwards and balances for the moment at the boundary to the junk. 5 Pips slippage(!), 2 pips stop level are for the ECN-Broker as it Pepperstone claims to be, absolutely inacceptable.
All proceses like opening subaccount are MANUAL(!) and take plenty of time. Welcome in the 21-th century.
Horrible commision for deposit with the credit card.
Don't use it if you have another options
Happy with Pepperstone and their trading conditions. Very tight spreads on razor and use them along with my other Australian broker Axi, having tried others I am convinced these two are the leading brokers within Australia. Pepperstone has a better client portal for me as a trader though but I always used to hate their paper withdrawal process which was a hassle. Go Aussie go!
I Had a great experience... Way to go Pepperstone! Everything Awesome!
Simply the best broker I've seen or used.
Horrible broker,you can not depositing urgent funds via credit card for margin call from 6PM to 8AM Australia Eastern Time.
Pepperstone offer me 400:1 with no restrictions on account size. I am swing trader and execution has been excellent. I am happy to trade with regulated broker and they have some of the best spreads+commissions with the Razor account. I have been making money on the Razor account. I am not sure sure about execution on standard.
Mary G, Croydon
I used to use another aussie broker until their spread widened and slippage started so I switched to a pepperstone razor account a few weeks ago and wish i'd done it months ago - the tightest spreads i've seen and great support from a regulated broker. A+++++
Pepperstone have treated me well ever since I moved from Vantage 4 months ago. I use a mixture of EA’s and manual scalping and have never had a problem with execution of my orders. ECN trading is bit different to a market maker so I also make sure I stay out of the market during news events like NFP as it can get choppy.
I would prefer if they didn’t charge me fees for depositing via credit card – As with large deposits this can be expensive but it is probably my fault for getting into margin call and needing urgent funds.
IMHO - I wouldn’t take too much stock in some of the negative reviews on here. It is common knowledge that Pepp have ruffled a lot of feathers in the fx industry taking a lot of clients from the other Australian brokers (Go Markets, Axistrader, VantageFx – Who happen to be sponsors of this site *cough cough*)
I opened an account under cash back forex with pepperstone about 3 months ago. all was going ok and then during the japanese yen intention i was long usdjpy and made $97k profit on that huge market movement in less than a few minutes. I sent in my withdrawal request for my profits and my money arrived in my bank account the next day. since then i've been trading normally… no more huge profits but a very happy client with a very good trustworthy broker.
as an experienced trader i can say the pepperstone is one of the best.
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